Terms & Conditions
apply whether you are accessing our Site through an internet browser or through
a Dukanji "App" on your mobile device (the "App"). These
We are Source A Network AB. We are registered in Sweden under
registration number 559162-6212. Our
registered address is Lysekil, Our VAT
number is SE559162621201.
Dukanji is a
trademark registered to Source A Network AB, a company that sells goods and
groceries through a web shop. To shop with us you must be at least 18 years
old. If you have any questions or concerns about us, you are always welcome to
contact us. You reach us [email protected]
3.1. Availability of the service
Please make sure that you are over 18 before placing an order on Dukanji.se.
The products offered are distributed in
some European Union member states:
Sweden, Denmark, Estonia, Finland, Germany, Latvia, Lithuania; as
well as in Norway.
Physical persons resident
outside these countries may only benefit from the online purchasing service of
this webpage if the delivery address of the order is located in one of the
above countries or territories.
You place your order
through our website dukanji.se. If you have any questions, you are welcome to
contact us via email at [email protected]
When you place an order, it
means that you accept our terms and conditions and that we are allowed to
register your social security number and / or organization number in our
systems. (More information about how we process your personal information can
purchase agreement is created when we have confirmed the order and a confirmation
is sent to the email address you registered with us. We reserve the right to
adjust an order after sending an email with confirmation if the order cannot be
completed or delivered for any reason.
3.3. Purchase guarantee
offered on this Webpage are a selection of products from Dukanjis partners
Each product features the
Name of the article
Photo of the article
Price (in the corresponding currency)
Special offers, promotions or
discounts will be valid until the indicated date or while stocks last.
Similarly, Dukanji makes every
effort to ensure that the information contained on its website is complete,
accurate and correct. In the event of any error, Dukanji will proceed to
correct it immediately.
3.4. Purchase procedure
Select the articles you
wish to purchase and add them to the shopping basket, by clicking on the
The shopping basket
contains the reference of the selected item, its name, size and price in the
corresponding country (including taxes). The quoted price does not include
transport costs, which will vary according to the delivery method selected.
To proceed with the
purchase, the user’s personal details will be required and will be included on
our database in order to process the order and simplify future purchases via
the Website. The personal details provided by users will be treated in
personal details they have provided and information on the orders they have
placed. Dukanji reminds users that their personal details must be as accurate
as possible in order to avoid any confusion or errors in the dispatch of the
item(s) purchased. Furthermore, wherever expressly requested by users, they
will receive information and publications relative to the Dukanji by post
Once the order has been
completed, and before the order is confirmed, the user will be provided with an
itemised summary of the order, identifying the item(s) purchased, the total
price (including transport and taxes) and the order delivery details, in order
for the user to confirm this by clicking on the 'Confirm and Pay' button.
Purchases may be paid for
through our partner Bambora according to the following options:
1. Direct payment via
credit or debit card (Visa, Visa Electron and MasterCard).
2. Invoice (14 days or 30
3. Part payment.
For more information on
payment and Bambora terms click here.
Payment method other than
the ones specified in the present conditions of sale will not be accepted. For
payments by credit or debit card, the charge will be made online, in other
words, in real time, through the payment gateway of the corresponding financial
entity, once it has been confirmed that the data sent by the user is correct.
Once the transaction has
been confirmed, the order number will be displayed on the webpage, allowing
users to track the order from their computer at any moment.
An automated order
confirmation e-mail will also be sent to the address indicated by the user with
acknowledgement of receipt, with a description of the order and the personal
details provided. If you do not receive this e-mail, this could be due to a
temporary communications problem in the network or an error in the e-mail
address entered. In both cases, Dukanji advises the user to contact Customer
Services. Similarly, an e-mail will be sent to the user confirming that the
product has been dispatched.
Availability of products
All orders are subject to the products being available. If, at the time
the order is issued, our warehouse detects that there are no stocks of any of
the products included within it, Dukanji will make every effort to locate the
item. If this is not possible, the user will be notified immediately. In
addition, the amount charged for the unsent item will be refunded to the
customer, using the same payment method used to purchase the item.
3.6. Right not to
accept an order
Dukanji may cancel or
refuse to accept any confirmed order on the following grounds:
In the event of a
technical and/or typing error in the prices or other details of products
contained on the webpage when the order was placed.
Due to a lack of
availability, as described in point 3.5.
When the security
systems indicate that the order may be fraudulent.
When there are
reasons to indicate that the user is a minor.
If Dukanji was unable to deliver the order to the address
Dukanji will fully reimburse any sums that have been paid, after
deducting shipping costs. please read point 4
Delivery of items purchased
at Dukanji.se will be carried out via an international courier company and
1. in approximately 4 to 9
2. in the case of home
delivery and from 3 to 6 working days
3. in the case of deliveries
to PostNord service point locations. Home and PostNord service point
Deliveries are free for
orders over 700 kr, and charged at 69 kr in the case of orders below this
Shipping cost is calculated
based on weight. The maximum shipment limit is 20 kg, if the order exceeds 20
kg, a shipping fee will be added to the additional parcel.
Customers will have 14 days
to collect the order from the chosen PostNord service point location. In order
to do it, they will need to show their ID.
Orders can be tracked via PostNord
Webpage or their application, indicating the location of the goods at each
moment until final reception.
The delivery cost is
calculated according to the delivery method chosen and the items purchased. The
exact transport cost will be calculated every time an item is added to the
shopping basket, and will be displayed on the order summary page that appears
before the customer confirms the order by pressing the ‘Confirm Payment’
button, and before the credit card or debit card details are entered.
Orders cannot be delivered
to military bases or PO boxes.
The delivery charges may be
altered at any time without prior notice. Said change shall become effective
from the moment the modification appears in the help pages and, in the
contract, published on this Webpage. In all cases, the delivery charges that
appear at the moment the order is placed shall apply.
Dukanji cannot guarantee
that an order will be delivered in due time and cannot guarantee that all goods
will be in stock at the time of ordering and cannot provide any compensation.
If an order is delayed due
to a supplier not fulfilling its commitment to us, or delayed for any other
reason, you as a customer have the right to cancel a purchase. Should this
happen, you can always contact our customer service for assistance.
If you discover damage to a
delivered package, you must immediately notify the postal representative /
other carrier and make a claim notification. Do not retrieve a damaged package.
If you do not detect the damage until you have opened the package, and the damage
is such that it can be attributed to the mail or carrier's handling, you should
contact them and make a claim with them. If you have ordered and do not pick up
your shipment within 14 days (PostNord service-point), we will charge a fee of
SEK 350 for our return work on handling the goods. Please note that if you
cancel a purchase and wish to return the item, you must first collect your
goods and then return them according to the descriptions for Undo rights and
Complaints (see below for further information).
It is very important that
you check your personal data before completing your purchase, as this may cause
the package to return to us. If you have entered incorrect personal information
such as telephone number or address, an administrative fee of SEK 150 will be
charged. This fee is also charged at the time you choose not to receive your
package upon delivery, then an administrative fee of SEK 150 will be charged.
4. Price and Payment
4.1. Payment and currency
The prices on
this Webpage are quoted in SEK.
Dukanji allows users the option to select the destination country before
placing their order, so that they can see the prices with the corresponding
taxes included. If the customer subsequently modifies the delivery address and
the destination country, the prices displayed in the final summary of the order
with the current legislation, the sales will be subject to VAT, applying the
current rate of VAT in the Member State in which the goods are delivered.
4.3. Payment methods
Dukanji only accepts
payment provided by our partner Bambora via by credit or debit card (Visa, Visa Electron
and MasterCard), Invoices or Swish.
credit or debit card
Dukanji accepts payments for purchases made via its Website with the following credit or debit cards: Visa, Visa Electron and MasterCard via its partner payment getaway Bambora.
by credit or debit card, the charge will be made online, in other words, in
real time, through the payment gateway of the corresponding financial entity,
once it has been confirmed that the data sent by the user is correct.
Personal identification number will be needed to
proceed with this payment method. The delivery address must be the same as the
address registered with the customer's Personal number in order to ensure
that the customer is who claims to be.
Invoice, customers can buy their items now and pay
within 30 days. Bambora will send the customers the invoice by email.
Account, the payment can be splitted in 3 to 24
months and the amount payed each month can be chosen by the customer. This
payment method has an administration fee of 30 SEK.
By choosing one of
these payment methods, customers agree to the terms and conditions of Bambora. For more information, customers can
4.4. Payment security
In order to
offer maximum security in the payment system, Dukanji uses the secure payment systems of the
leading financial entities in e-commerce. Therefore, all confidential data is
transferred directly and in an encrypted format (SSL) to the corresponding
financial entity. For payment by Visa and MasterCard, Dukanji with its
partners only accepts
SET transactions (Secure Electronic Transactions) using the 3D Secure
international protocol, which can be identified by the Verified by Visa and
MasterCard SecureCode logos. The basic aim of the Secure Electronic
Transactions initiative is to guarantee the security of Internet transactions.
When you make payment through the secure payment gateway, the system will
automatically check whether the credit card has been activated for Secure
Electronic Transactions. Next, it will connect with the issuing bank of the
card, which will request authorisation for the operation via a personal
authentication code. The operation will only proceed if the issuing bank of the
card confirms the authentication code. In all other cases, the transaction will
be rejected. We also have the GeoTrust SSL safety certificate
for online transactions.
As a complementary measure to the ‘Secure payment’ system, and in order
to collaborate in the prevention of Internet fraud, Dukanji reserves the right to check the personal
details provided by customers and to take the appropriate steps (including the
cancellation of the order) in order to ensure that goods are dispatched in
accordance with the data that is stated on the order.
4.5. Purchase limit
Dukanji does not permit the
purchase of Mango products for subsequent resale. Consequently, it is not
possible to make purchases for an amount that exceeds 5 000 kr, or for more
than 60 items. Customers who wish to make purchases in excess of said amount or
quantity for purposes other than resale should contact Customer Services, where
they will be informed of the various options for making the desired purchase
5. Return Policy
We follow the Distance
Agreements Act in accordance with the recommendations of the Swedish Consumer
Agency. Under the distance contract law, you have the right to return ordered
defective goods, provided that the goods are unused and undamaged. Notice of this
must be provided as soon as possible, but no later than fourteen (14) days from
receipt of the item. The goods must be unused and undamaged, otherwise price
reductions can be made on the value of the goods. Please note that food items
are exceptions and that the right of withdrawal does not apply to these
products. Please also note that if you return an item, we will incur a charge
of 75 SEK.
For a refund, you need to
provide the following information:
• Your order number,
• Your postal, bank transfer, personal or bank account number,
• Your name, address and telephone number; and
• Number of goods and product names you want to return.
If you have any questions, you are welcome to contact our customer
service at [email protected]
Dukanji will check that the
return is within the permitted statutes and that the cancellation deadline has
not expired before the goods are returned. The customer is responsible for the
return cost and is responsible for the goods until they are provided by us.
Returns must never be sent as a postal advance.
Our Return Address: Åkaregatan 3, 673 32 Charlottenberg
If you can prove that there
are manufacturing defects in the product, we will send a new product. For more
information about this please contact our customer service for further
In order to move forward
the due date and you have not paid your invoice; it is you who is responsible
for this being done. For help with this please contact Bambora on bambora.com
or by phone 010 10 66 000. We will refund the entire purchase price including
shipping cost after we have checked the returned item. You as the customer are
responsible for the return shipping. We will refund the sum within 30 days, in
accordance with the Distance Contracts Act.
Should a dispute arise, you
and we will first resolve it with our customer service. We follow the
recommendations of the General Complaints Board and refer otherwise to the
European Commission's dispute resolution tool, which can be found at: http://ec.europa.eu/consumers/odr/