Important Update: 2022.10.01
Due to technical issues, recently we are not processing the orders we are lately receiving. orders which we won't be able to fulfil will be cancelled and refunded.
Refund will be automatic and there will be no need to contact the customer support. refunds can take up to 2 months to be procced.
Dukanji will be fully operational again in the beginning of May 2023, we don't recommend you to place any orders until then.
Delivery of items purchased at Dukanji.se will be carried out via an international courier company and delivered:
1. in approximately 4 to 9 working days
2. in the case of home delivery and from 3 to 6 working days
3. in the case of deliveries to PostNord service point locations. Home and PostNord service point
Deliveries are free for orders over 700 kr, and charged at 69 kr in the case of orders below this amount.
Shipping cost is calculated based on weight. The maximum shipment limit is 20 kg, if the order exceeds 20 kg, a shipping fee will be added to the additional parcel.
Customers will have 14 days to collect the order from the chosen PostNord service point location. In order to do it, they will need to show their ID.
Orders can be tracked via PostNord Webpage or their application, indicating the location of the goods at each moment until final reception.
The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will be calculated every time an item is added to the shopping basket, and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered.
Orders cannot be delivered to military bases or PO boxes.
The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and, in the contract, published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.
Dukanji cannot guarantee that an order will be delivered in due time and cannot guarantee that all goods will be in stock at the time of ordering and cannot provide any compensation.
If an order is delayed due to a supplier not fulfilling its commitment to us, or delayed for any other reason, you as a customer have the right to cancel a purchase. Should this happen, you can always contact our customer service for assistance.
If you discover damage to a delivered package, you must immediately notify the postal representative / other carrier and make a claim notification. Do not retrieve a damaged package. If you do not detect the damage until you have opened the package, and the damage is such that it can be attributed to the mail or carrier's handling, you should contact them and make a claim with them. If you have ordered and do not pick up your shipment within 14 days (PostNord service-point), we will charge a fee of SEK 350 for our return work on handling the goods. Please note that if you cancel a purchase and wish to return the item, you must first collect your goods and then return them according to the descriptions for Undo rights and Complaints (see below for further information).
It is very important that you check your personal data before completing your purchase, as this may cause the package to return to us. If you have entered incorrect personal information such as telephone number or address, an administrative fee of SEK 150 will be charged. This fee is also charged at the time you choose not to receive your package upon delivery, then an administrative fee of SEK 150 will be charged.